1242 - 借助 Watsonx 提升运营和支持效率.pdf

1、Orlando,FLOctober 69IBM TechXchange 20251242Operational and Support Efficiency with watsonxwatsonxPavi SinghPavi SinghPragmaEdge IncData and AI Practice LeadCopyright 2025 PragmaEdge Inc|IANN|All Right ReservedTable of ContentTable of ContentIntroductionAgentic AIwatsonx orchestrateWhy we need Agent

2、ic AI?What value do it bring?SolutionAgent 1:B2BAgent 2:MQAgent 3:DBAAgent 4:CloudAgent 5:Hybrid ApplicationAgent 6:APIQ/ACopyright 2025 PragmaEdge Inc|IANN|All Right ReservedThe Agentic Revolution in IT OperationsFundamental ShiftIT operations are moving beyond basic automation to an era of intelli

3、gent,autonomous agents.Continuous FirefightingManual processes and reactive support lead to high costs and slow resolution.Agentic AI EmergesAutonomous,interconnected AI agents proactively handle support and resolution,driving real business valueBusiness ImpactAgentic solutions reduce manual workloa

4、d,improve efficiency,and enable smarter,proactive IT managementCopyright 2025 PragmaEdge Inc|IANN|All Right ReservedBeyond Automation:Meet Your New Digital Workforcewatsonx Orchestrateleverages agentic AI to automate,coordinate,and optimize complex workflows across the enterprise.Acting as a central

5、 conductor,it seamlessly brings together multiple AI agentseach with specialized skillsto work in concert.The platform dynamically selects the best tools,plans task sequences,and assigns responsibilities,minimizing the need for manual oversight and accelerating outcomesIntegrates with existing busin

6、ess systems and hundreds of third-party applications(e.g.,Microsoft,Salesforce,SAP,ServiceNow).Enables rapid deployment of pre-built or custom AI agents using low-code tools.Orchestrates multi-agent collaboration,ensuring the right action is taken to achieve business goals efficientlyDrives measurab