3595 - 冠军案例研究综述：现实世界中的创新、协作和优化.pdf

1、Orchestrate your Automation Redaction of Documents Chatbot Integration with“Service Now”Frank TrilaIm Mediapark 550670 Cologne Germany Mail:Frank.TrilaTimetoact.dePhone:+49 15117166667Session:3595 Champions Case Study Roundup:Innovation,collaboration and optimization in the real worldTIMETOACT GROUP

2、 LocationsHeadquarterHamburgHanoverBerlinDresdenDortmundCologneFrankfurtStuttgartNurembergAugsburgMunichRavensburgWinterthurKlagenfurtViennaZurichLeipzigSeligenstadtWalldorfInnsbruckBernHoustonBarcelonaRiga LvivSingapore Kuala LumpurBudapestApp.1600 employeesFounded 1998 Time consuming process Expen

3、sive Prone to errors Nobody wants to do thatAutomatic Document RedactionWhy should we automate Document redaction?Fetch the document directly from FileNet Prepare the document in IBM Datacap Convert,generate chunks,OCR Use WatsonX to find personalized data Redact Names,Bank Accounts,Addresses Check

4、in into FileNet or just downloadAutomatic Document RedactionCompliant Documents created on demandRedaction SampleRedaction Workflow Create HTML Send data to WatsonX AIPrepare data for locationRedact personalized dataFetch Document Use case:IT HelpDesk SupportBased on Service Now Knowledgebase Articl

5、es,common IT Issues can be solved directly by the user.Finding Solutions for common IT IssuesUsers and helpdesk agents can get a quick view on their open tickets.Its also possible to close a ticket directly from the chat.If no solution can be found,the user can raise a ticket directly in the chat di

6、alog.Open Tickets Browse TicketsIntegration with OrchestrateService Now Integration Watsonx.OrchestratePredefined Skill fr Service Now Different roles fr Users&AgentsWork with Tickets&Ticket creationAutomatic update of the Vector DB with approved knowledgebase