Oracle 如何利用 AI 代理帮助客户加速采用 AI 技术 [THR3112].pdf

1、How Oracle uses AI agents to help acclerate customer AI adoptionCustomer Success ServicesMarc KamphausenSVP Global Customer&Partner Success ManagementOctober,20251.AI Companion for Customer Success Management(CSM)Increase customer satisfaction,AI and innovation adoption2Copyright 2025,Oracle and/or

2、its affiliatesHelps to focus the attention of our customer success managersPropose Playbooks to perform customer specific actionsProvides value insights to help the customer to gather additional value out of OracleOracle Database 23ai,Data Lakehouse,OCI GenAI,OCI AI Agents,to deliver chat and automa

3、ted report generation CSM supports thousands of customers with roadmaps to proactively manage their quarterly updates Providing clear direction to customers on how they can realize incremental value with cloud innovation Opportunities to innovate faster with AI Support thousands of customers to acti

4、vate AIORACLE AI SERVICESBENEFITSAI identifies patternsand signalsTelemetryProductSupportOperationsHuman IntelCustomer&PartnerSuccess Managers,SalesSystem IntegratorsContract relatedProductsModules2.AI Knowledge Hub for Customer Success Management(CSM)Increase customer satisfaction and acclerate com

5、munication3Copyright 2025,Oracle and/or its affiliatesCustomer Success Managers 10,000+customers all lifecycle phases huge diversity and complexityOracles full AI technology stack,including Oracle Database 23ai,OCI GenAI,RAG,and OCI AI Agent service,Iintegration with corporate systems Increased cust

6、omer satisfaction because of accelerated and accurate answers AI provides fast,accurate answers from curated CSM and product knowledge bases Increased employee productivityORACLE AI SERVICESBENEFITSEnhancingthe contextAI Knowledge Hub Roadmap Product Best Practices Partner Project Lifecycle Commerci