1、 2025 Cisco and/or its affiliates.All rights reserved.1 2025 Cisco and/or its affiliates.All rights reserved.How agentic AI will transform customer experienceTHE RACE TO AN AGENTIC FUTURE:2025 Cisco and/or its affiliates.All rights reserved.2Contents3Foreword5Research methodology6Introduction:Agenti

2、c AI-led customer experience is coming at speed9Customer experience has become mission-critical10Organizations are already feeling the benefits of AI deployment within customer experience11Customers are excited about the potential benefits of Agentic AI12A wide range of use cases across the technolo

3、gy lifecycle13Human connection will remain a critical component of customer experience16Robust governance and ethical practices are non-negotiable in Agentic AI deployment18Successful Agentic AI deployment can transform relationships and drive revenue for technology partners19Excitement grows about

4、a future where Agentic AI-led customer experience becomes the new standard20Agentic AI-led customer experience is now an urgent priority for B2B technology businesses21About Cisco Customer Experience(CX)2025 Cisco and/or its affiliates.All rights reserved.3 2025 Cisco and/or its affiliates.All right

5、s reserved.3Imagine a world where no customer needs to restate their issues,where issues are resolved before they are experienced,and where every interaction feels tailored to individual needs,preferences and business outcomes.Its not just a better experience,its a transformational one,going from fr

6、ustration to delight.For Enterprises,the integration of agentic AI into customer experience workflows solves problems we have been circling around for years.Persistent customer pain points,like redundant conversations with contact center agents,network configuration delays,and manual collection of i