1、1 PwC Agentic automation in insurance August 2025 2 PwCForeword by Amit Roy Insurance has long been regarded as a safety net an assurance in times of uncertainty.Today,however,the industry itself stands at a pivotal moment of transformation.At the heart of this shift lies agentic process automation(

2、APA)a breakthrough approach that harnesses the power of large language models(LLMs)and intelligent agents to reimagine traditional insurance processes in a smarter,more responsive ecosystem.From automating routine tasks and enhancing fraud detection to ensuring regulatory compliance and delivering h

3、yper-personalised customer experiences,APA is redefining what is possible in this industry.This paper,accordingly,explores the strategic potential of APA in reshaping the insurance landscape.It also presents a comprehensive roadmap for insurers to embrace automation not just as a tool for efficiency

4、,but also as a lever for innovation and resilience.Through real-world solution deployments spanning claims processing,underwriting,customer service,policy and document management it illustrates how agentic automation can reduce operational costs,improve accuracy and elevate service delivery across t

5、he insurance value chain.I hope you will engage with the ideas presented here to stay ahead of the curve.Let us collaborate to co-create a future where technology and human skills work in harmony.Together,we can lead the insurance industry into a new era of agility,intelligence and customer-centrici

6、ty.Amit RoyPartner and Leader Insurance and Allied Businesses 3 PwCForeword by Mahesh Parab The use of agentic process automation signals years of digital improvements and a vital change in how we serve customers and manage operations.Now,with LLMs and enterprise integration platforms,we can devise