1、SPECIAL REPORT: WHY REAL-TIME TRANSCRIPTION TECHNOLOGY IS YOUR SECRET WEAPON FOR CUSTOMER SATISFACTION CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 1 2022 SPECIAL REPORT SERIES2022 SPECIAL REPORT SERIES WRITTEN BY: BROOKE LYNCH Why Real-Time Transcription Technology is Your Secret Weapon for C

2、ustomer Satisfaction This report is provided by SPECIAL REPORT: WHY REAL-TIME TRANSCRIPTION TECHNOLOGY IS YOUR SECRET WEAPON FOR CUSTOMER SATISFACTION CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 2 Jay Gupta Jay Gupta Product Marketing Director, AI and Automation Talkdesk Featuring Insights Fr

3、om:Featuring Insights From: Anthony Drummond Anthony Drummond Vice President Client Experience Cox Automotive Inc. Taylor Johnson Taylor Johnson Director of Customer Service Nathan James SPECIAL REPORT: WHY REAL-TIME TRANSCRIPTION TECHNOLOGY IS YOUR SECRET WEAPON FOR CUSTOMER SATISFACTION CCW DIGITA

4、L | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 3 Customer satisfaction is critical in todays experience focused environment. When asked about the most essential metric for measuring the overall value of the contact center moving forward, CCW Digital research found that the number one priority was an incre

5、ase in satisfaction metrics. As brands work to exceed customer expectations and create over-the-top, industry-leading experiences, it has become clear that the only true way to measure success is in the eyes of the customer. But, the benchmark is nothing new weve officially entered 2022 and companie

6、s are still chasing a goal that was established decades ago with limited success. Customer expectations continue to evolve and organizations are working overtime to identify, track and analyze their preferences in order to satisfy their needs. We have now come to a point where this reactive strategy