1、Healthcare Trends2 /Qualtrics 2025 Healthcare Trends Report /Introduction IntroductionAt its core,healthcare is a deeply human experience.We will all be on the receiving end of care at some point in our lives,if not already,and the experience is often filled with the full range of emotions.The basic

2、s of receiving care,such as getting appointments in a timely fashion and navigating follow-ups are often friction-filled and slow.It can be frustrating to repeat your story over and over again or to not be included in your loved ones care.Despite this,the healthcare employees and teams,the caregiver

3、s,are pretty amazing.Advocating for patients and caring for colleagues is part of how we all continue to show up as humans.Yet,for a variety of reasons,the healthcare sectors understanding of holistic patient and employee experience falls short of the full reality.To be fair,healthcare is under cons

4、tant pressure to deliver world class experiences to patients and their people,with the best quality and safety outcomes,at an increasingly lower cost.And in todays busy world,making the right thing easy is imperative to helping caregivers and patientsthrive.In addition,relationships are fundamental

5、to the practice of medicine and measurement of the strength of a relationship is elusive.That said,with new tools and technology come new opportunities to deeply understand and capture the complexity of emotions,expectations,and outcomes in healthcare.The Qualtrics 2025 Healthcare Trends Report is t

6、he latest chapter in the work to help achieve this.By listening at scaleacross every channel and quickly acting on what people share,we have a unique opportunity to shape the future of healthcare.The emotions and experiences of both patients and providers dont just matterthey define the success of t