1、Digital Insurance MaturityAssessment of insurance digitalisationin the EMEA regionBrussels,June 2025Digital Insurance Maturity is a global accelerator,helping insurers respond to change in a digital ageWe are proud to present the Digital Insurance Maturity 2025 report,the most comprehensive global s

2、tudy of its kind,assessing 93 insurers across 16 markets.This edition offers deep insights not only into digital functionalities but also into user experience(UX)design,covering eight key customer journeys to provide the full picture of how insurers are performing in the digital age.This study gives

3、 insurers the ability to benchmark themselves against the market and competitors,offering inspiration from the best-in-class leaders.We introduce an EMEA-ranking,spotlighting insurers that stand out as Digital Champions-those excelling in digital innovation,seamless customer journeys,and real-time s

4、ervices.Our goal is to provide insurers with actionable insights,helping them to stay competitive,foster innovation,and achieve digital excellence.We hope this report will serve as a valuable tool for shaping the future of insurance in a rapidly evolving digital landscape.Yours sincerely,Cedric Dele

5、uzeCedric DeleuzeInsurance Industry LeaderDeloitte Belgium Kasper PetersKasper PetersFinancial Services Industry Leader Deloitte B 2|Copyright 2025 Deloitte Development LLC.All rights reserved.D I M 2 0 2 5|I N T R O D U C T I O NDigital Insurance Maturity 2025 covered 93 insurance companies across

6、16 countries in EMEAD I M 2 0 2 5|I N T R O D U C T I O NEUROPEEUROPESwedenSwitzerlandGreeceGermanyNetherlandsNorwayBelgiumFinlandFranceDenmarkAustriaSpainMIDDLE EASTMIDDLE EASTKuwaitUnited Arab EmiratesSaudi ArabiaJordan8 8CUSTOMER JOURNEY STEPS3 3DIGITAL CHANNELSDIGITAL CHANNELS(public website,int