1、#GetTheFutureYouWantRise of agentic AIHow trust is the key to human-AI collaborationTable of contents2Capgemini Research Institute 2025Rise of agentic AI:How trust is the key to human-AI collaboration16By 2028 AI agents could generate$450 billionAdoption is underway but organizations dont expect hig

2、h autonomy22Executive summary043Capgemini Research Institute 2025Rise of agentic AI:How trust is the key to human-AI collaborationConclusion89Appendix94Capgemini Offerings108Research methodology90Humans and AI agents can collaborate to deliver greater benefits 6068How can organizations capture the a

3、gentic AI opportunity?46Limited trust and knowledge impede autonomous AI adoptionExecutive summary AI agents constitute one of the fastest-emerging technological trends(see page six,“What are AI agents and what is agentic AI?”).Unlike traditional AI applications,which often act as tools focusing on

4、narrow,predefined tasks,agentic AI can manage and execute end-to-end processes with less human intervention,evolving from tools to team members and marking a new era in enterprise productivity,efficiency,and growth.Based on our research findings and current adoption trajectories,we project that AI a

5、gents could generate up to$450 billion in economic value through revenue uplift and cost savings across surveyed countries by 2028.Competitive momentum is clearly building:93%of leaders believe that those who successfully scale AI agents in the next 12 months will gain an edge over industry peers.Al

6、ready,14%of organizations have implemented AI agents at partial(12%)or full scale(2%)and nearly one-quarter(23%)have launched pilots,while another 61%are preparing for or exploring deployment.As these numbers showed a remarkably fast adoption,we reconfirmed the responses of a majority of survey resp