领导精益的核心领导技能和行为 精益企业学院.pdf

1、Peter Watkins,David Marriottwww.leanuk.orgLEA Summit 2024Learning Session Core Leadership Skills and Behaviours1www.leanuk.orgAgendanCore Skills Introduction PW/DM(10)nLeadership Exercise DM(25)nRed Line Model(&significance of CLS)-PW(15)nCoaching Behaviours DM(20)nManagement Routines PW(10)nQuestio

2、ns (10)nHandouts:A3 CLS Poster,A4 Double Sided Coaching Behaviours and Mgmt.Routine2www.leanuk.orgCore Leadership Skills Teach PosternCore Leadership Skills are:1.Recognition2.Coaching3.Constructive FeedbacknSupported by 5 models:1.Red Line2.3 Types of Behaviour3.ABC4.Situational Leadership5.Cathedr

3、al Modelwww.leanuk.orgCore Leadership Skills Importance“Turning the Triangle and Servant Leadership”Capable Problem Solvers at their Level.Escalate for Problem Solving Support.Role of the Leader:Recognise,Teach,Coach&Feedback.Use Management Routines/Leader Standard Work to do this!www.leanuk.orgCore

4、 Leadership Skills ImportanceLean Transformation FrameworkQuality,Quantity and use of the Core Leadership Skills to close Culture Gaps in terms of Process and People Performance.Achieving the balance of both Process and People(Behaviours)Performance according to the agreed minimum standard expectati

5、on.www.leanuk.orgCore Leadership SkillsLeadership Exercisewww.leanuk.orgRed Line ModelProcess and Behaviours Minimum StandardSome Typical Behaviours.-No Blame-Coach&Teach,not Tell-Go&See-Dont walk by a problem-Be accountable-Help each otherBehaviours need to be agreed by the Team!www.leanuk.orgRed L

6、ine ModelRecognitionCoachingConstructive Feedback=Effort/Performance Observedwww.leanuk.orgCoaching BehavioursImportant BehavioursKey PointsReasons Active Listening Keep Lips Sealed!Body Language Show interest Have two ears,one mouth!Listen and Understand what the person says Open vs Closed Question