通过 Gen AI 和 Agentic AI 用例推动客户价值.pdf

1、 Grace Giitter HCSCSenior ManagerDon Hummer Jr IBM ConsultingSenior Client PartnerSaurabh KumarIBM ConsultingPartnerFlow for TodayIBM Institute for Business ValueIBM Gen AI and Insurance StudyDeveloping AI TalentIndustry ObservationsOpen Q&ALeave Behind-ResourcesWhat is the IBM Institute for Busines

2、s Value(1/2)CEOs Guide to Generative AIAI in HR Benchmark Enterprise Guide to AI GovernanceC-Suite Series5 Trends for 2025Gen AI in InsuranceHybrid By DesignWhat is the IBM Institute for Business Value(2/2)https:/ IBM Gen AI in Insurance:StudyGen AI in Insurance StudyIBM Gen AI in Insurance:Methodol

3、ogyIBM Gen AI in Insurance:Key Takeaways1.Insurers are chalking up early wins using generative AI in customer experiences,but there is more to do3.Organizations choosing less-centralized operating models to develop gen AI capabilities can reach better business outcomes2.Customers want advice and pro

4、ducts that match their risks,not just a better chatbot experienceIBM Gen AI in Insurance:Key Takeaways(1/5)IBM Gen AI in Insurance:Key Takeaways(2/5)IBM Gen AI in Insurance:Key Takeaways(3/5)IBM Gen AI in Insurance:Key Takeaways(4/5)IBM Gen AI in Insurance:Key Takeaways(5/5)IBM Gen AI in Insurance:A

5、ction GuidesDeveloping AI TalentL&A AI Market OverviewNearly 2/3 of insurance technology leaders are continuing to invest in the adoption of AI and automation1 67%Customer experience 65%Data analytics69%Sales and underwriting57%Operational efficiency57%Claims processing47%Risk management1:Life Annui

6、ty Specialist,March 2023Strategic AI Applications UnderwayBuilt AI application highlighting differences in policy terms to help brokers quickly create sales presentationsAI-powered policy administration system automating tasks,such as policy issuance and policy changesEnhanced claims handling capabi