1、GLOBAL FRAUD TRENDS 2025F R AU D&PAY M E NTS S U RV E Y R E P O R T|GLOBAL FRAUD TRENDS 2025 FRAUD&PAYMENTS SURVEY2INTRODUCTIONRAVELIN|GLOBAL FRAUD TRENDS 2025 FRAUD&PAYMENTS SURVEY3 KEY FINDINGS4 INTRODUCTION5 FOREWORD BY MARTIN SWEENEY,CEO AT RAVELIN6 SECTION A THE CONSEQUENCES OF FRAUD18 SECTION

2、BCURRENT&EMERGING FRAUD TRENDS36 SECTION CFIGHTING FRAUD45 SECTION DTHE FUTURE OF FRAUD51 RAVELINS CO-FOUNDERS COMMENT ON THE FINDINGS54 METHODOLOGY&DEMOGRAPHICS3|GLOBAL FRAUD TRENDS 2025 FRAUD&PAYMENTS SURVEYRAVELINKEY FINDINGS$10.6maverage annual loss to fraud per merchantCustomer PII theft&loss o

3、f revenueMarketplacesthe top consequences of fraud reportedFriction/customer churnthe top blocker for fraud preventionreport the biggest rise in fraudTravel&Hospitalitysuffer the most negative publicity from fraudMarketplaces and Travelthe most pessimistic sectorsAlmost 8 in 10say we should do more

4、to stop fraudFraud teams prefer blocking but C-suites want balance“Mostly bought in”leaders attitude to fraud preventionAI and customer fraudlisted as top concerns for the future77%47%76%87%64%81%saw a YoY rise in fraudsay shoppers are more likely to attempt fraudfeel pressured to refund even when s

5、uspicioususe AI against fraudstersexpect fraud to increase in the next yearpredict a rise in the cost of fraudKEY FINDINGS4 INTRODUCTION|GLOBAL FRAUD TRENDS 2025 FRAUD&PAYMENTS SURVEYRAVELINFor the fifth year,Ravelin surveyed companies that sell products and services online,asking questions around t

6、heir experiences,observations,and expectations related to fraud and payments.The Global Fraud Trends:Fraud and Payments Survey 2025 report is the result of this effort,presenting the responses of 1466 fraud and payments professionals working in enterprises across ten countries.Were also comparing th