主导对话：流程和绩效管理.pdf

1、WELCOME TO LEADING CONVERSATIONS!Choose your conversation topic table Sit with people you do not know Choose a table scribe Open your mind,get ready to discuss,and have fun!2025 APQC.ALL RIGHTS RESERVED.|1 Purple:Improve Strategic AlignmentBlue:Improve the Maturity of Process/Knowledge Management Ca

2、pabilitiesYellow:Drive Buy-In and EngagementRed:Leverage Enabling TechnologiesWHAT TO EXPECT2024 APQC.ALL RIGHTS RESERVED.Welcome&Introduction(5 minutes)Table Discussions(45 minutes)ReportOut(10 minutes)LEADING CONVERSATIONS2025 APQC.ALL RIGHTS RESERVED.|4 TABLE TOPICS2025 APQC.ALL RIGHTS RESERVED.|

3、5 Purple:Improve Strategic AlignmentBlue:Improve the Maturity of Process/Knowledge Management CapabilitiesYellow:Drive Buy-In and EngagementRed:Leverage Enabling TechnologiesChoose your conversation topic tableMATURITYProcess MaturityProcess Management MaturityKnowledge Management Maturity2025 APQC.

4、ALL RIGHTS RESERVED.|6 Process Maturity Maturity of process or process groups Based on the five process domains 2025 APQC.ALL RIGHTS RESERVED.|7 Process Management Maturity Process Management Maturity Maturity of your process management overall Based on APQCs Seven Tenets of Process ManagementSM2025

5、 APQC.ALL RIGHTS RESERVED.|8 Knowledge Management Maturity2025 APQC.ALL RIGHTS RESERVED.|9 APQCs Framework for describing the status of an organizations KM programKnowledge Management Maturity2025 APQC.ALL RIGHTS RESERVED.|10 KM-CAT is a diagnostic tool to measure all aspects of your KM programand a

6、lign to APQCs levels of KM MaturityGROUND RULES Neutral,safe space for openness and creativity Give everyone an opportunity to speak Facilitators do not have the answers and there may not be an“outcome”Avoid getting stuck in the problem Exc