谷歌&ampamp毕马威：2020智慧数码城市报告-全城 AI（135页）.pdf

1、SmarterDigital CityForewordResearch BackgroundKey FindingsThe Importance of AI for Hong KongThe View from Hong Kong ResidentsThe View from Hong Kong BusinessesA Closer Look by SectorRecommendationsReference Smarter Finance Smarter Technology & Innovation Smarter Travel & Logistics Smarter Retail0306

2、10182237581061250201ForewordWho could have predicted the dramatic turn of events that have unfolded over the course of 2020? When I sat down to write last years foreword, for our third and final Smarter Digital City whitepaper, I anticipated continued improvement of Hong Kongs digital economy, and a

3、 relative acceleration of digital transformation across the city. However, the team and I did not anticipate that technology would become such a lifeline for millions, and that digital would rise to the top of the priority list for almost every business across the globe, including those here in Hong

4、 Kong.COVID-19 has affected every element of business, from financial markets to supply chains to customer demand, rapidly accelerating the adoption of digital solutions through necessity rather than strategy. When the pandemic has passed what legacy will rapid technology adoption leave for Hong Kon

5、g? For certain, we have proven that studying and working from home is a viable alternative to classrooms and offices. However, as schools and businesses slowly resume normal daily operations over the coming weeks and months, new online habits have emerged that business and government agencies will n

6、eed to adapt to. A sustained digital transformation should mean more than just equipping your employees to work from home. It should mean adapting to new consumer mindsets, and customers who now want to be assured that your products and services are clean and contactless, convenient and connected.Th