Swift：2025案例管理赋能跨境支付异常与调查流程转型研究报告（英文版）（33页）.pdf

1、Its time to transform exceptions and investigationsCase ManagementApril 2025ContentsForeword:Its time to transform E&I 3Research methodology 4Key findings 5Chapter 1:Understanding the pain points in E&I 7Where are the pain points?9Counting the cost of inefficient E&I 10Chapter 2:Quantifying the indu

2、stry opportunity 11Reduce liquidity and operational costs 13Differences between investigation types 17Non-financial benefits of Case Management 20Chapter 3:Tackling the challenges head-on 22How does Case Management work?23Addressing the pain points in E&I processes 24Chapter 4:Why now?26Securing a c

3、ompetitive edge 27The ISO 20022 migration 28Chapter 5:The E&I transformation starts here 303|Its time to transform exceptions and investigationsForeword:Its time to transform E&IAs part of our vision and strategy to create instant and frictionless global transactions,were working to enhance the cust

4、omer experience at every stage of the transaction.Regulators are trying to raise industry standards too,with ambitions such as the G20 targets driving the industry towards faster,more transparent,and cheaper payments.Meanwhile,the migration to ISO 20022 presents further opportunities and with custom

5、ers increasingly expecting ISO 20022 compliance,banks that are slow to adopt will miss out on the opportunity to harness the standards richer,more structured data.Cross-border payments have come a long way in recent years,not least because of the improvements delivered by initiatives such as Swift G

6、PI and Payment Pre-validation.But while we are seeing clear improvements to cross-border settlement times,the time taken to resolve exceptions and investigations(E&I)remains stubbornly high.There are a number of reasons for this.E&I processes lack standardisation,with numerous touchpoints throughout