2837-Enhance the Customer Experience and Reduce Efforts using IBM watsonx Orchestrate.pdf

1、October 21-24,2024Mandalay Bay Convention CenterLas Vegas,Nevada2837Alexandre YokotaBusiness Architect Associate Director AccentureAlex ViannaEcosystem Technical LeaderIBMEnhance the Customer Experience and Reduce Efforts using IBM watsonx Orchestrate#IBMTechXchange2What you will learn in this sessi

2、onIBM TechXchange|2024 IBM Corporation010203Customer ServicesWatson OrchestrateBusiness Automation Agenda010203040506Customer ServicesWatson OrchestrateBusiness AutomationAutomation Journey CaseQ&AIBM TechXchange|2024 IBM CorporationImagineserviceasafunctionsoessentialto yourorganizationthatitengage

3、scustomers and employees at everystepoftheirjourneyfromlearningand purchasetousageand,ultimately,repurchase.Its integrated,indispensable,influentialand seamlesslyembeddedintoyouroperations.Its a driverof continuousinnovation.It reduces customereffort,helpscustomersachieve maximumvaluefromtheirpurcha

4、sesandprovides customerinsightsintoproductdevelopment.This isEnd-to-Endless CustomerService.End-to-Endless Customer ServiceThreekeyopportunitiesfor end-to-endless service78%B2Band 65%B2Ccustomersindicate proactive servicesolutionsareimportant#value driverB2C customers benefit whenservice helps them

5、get morevaluefromtheirproducts.+higher revenue growthwhencompaniesinvolvetheirservice organization in the development of newproducts.GrowUsagebyhelpingcustomers getmorevalueGrowPossibilitybyactivating serviceinsightsGrowTrustwithproactive,predictiveserviceviewservice completely as avaluecenterrevenu

6、e growth1in53.5xThesecompanies drive more than triple the revenue growth of companies managing service asacost center.A small proportion of companies are fully committed to service asavaluecenterthat improves customer relationships and drivessustainable growth.Focusing only on the speed,efficiency a