2410 - Conversational AI-powered Support Desk Assistant with IBM Watsonx- A Global Payments POC Experience.pdf

1、C O P Y R I G H T G L O B A L P A Y M E N T S 2 0 2 4 A L L R I G H T S R E S E R V E DInnovation that delivers.2410 Conversational AI-powered Support Desk Assistant with IBM WatsonxA Global Payment POC ExperienceReema Singh,Director Reporting and Analytics,Global PaymentsLiya Ma,Principal Account T

2、echnical Leader,IBMC O P Y R I G H T G L O B A L P A Y M E N T S 2 0 2 4 A L L R I G H T S R E S E R V E DAgenda2Who are we The Challenge Who are we helping?Our goals and Objectives Self-Service Use Case Demos 1.The Solution How We Did It Agent Assist Use Case Demos Impact Next Steps 2.3.4.5.7.8.9.1

3、0.6.C O P Y R I G H T G L O B A L P A Y M E N T S 2 0 2 4 A L L R I G H T S R E S E R V E DInnovation that delivers.Commercemade easyWe make every aspect of commerce work better.For any business.At every scale.As a Fortune 500 financial and payments technology leader,our innovations and expertise dr

4、ive growth for millions of companiesfrom ambitious startups and technology companies to financial institutions and global enterprises.C O P Y R I G H T G L O B A L P A Y M E N T S 2 0 2 4 A L L R I G H T S R E S E R V E D4Its technology that takes you further.Its innovation that delivers.Simplicity

5、and easeOne partner for everything,all in one place.Better customer experiencesOperate with more efficiency,transparency and speed.Exceptional serviceFrom an expert global team.Integration with zero frictionSolutions delivered through a simple API.Unmatched scaleOver 100 countries.816 million issuer

6、 accounts.More than 73b transactions per year.Trusted securityAudited by third-party experts.Trusted by the best.C O P Y R I G H T G L O B A L P A Y M E N T S 2 0 2 4 A L L R I G H T S R E S E R V E DC O P Y R I G H T G L O B A L P A Y M E N T S 2 0 2 4 A L L R I G H T S R E S E R V E D5Statistics a