2310 - Bots that Work.pdf

1、Bots That WorkHarley Davis,CEOAthena Decision Systemshttp:/ Replicants Humans or Tools?Are LLMs like Replicants?HD:Lets play rock/paper/scissors.You start.ChatGPT:Alright!Ill go with rock.Your turn!Whats your choice?HD:I choose paper.ChatGPT:Nice!Paper beats rock.You win this round!.Want to play aga

2、in?HD:Yes,go ahead.ChatGPT:Great!This time,I choose scissors.Whats your move?HD:Rock for me.ChatGPT:Well played!Rock beats scissors.You win again!Can LLMs reason like people?HD:What is your strategy to beat me?ChatGPT:My strategy?Well,its mostly random,but I could start analyzing patterns based on y

3、our previous choices to anticipate your next move.For example,if you tend to alternate between options or favor certain moves,I might try to counter that.HD:Do you think we have the same chance of winning?ChatGPT:In a truly random game of rock-paper-scissors,both players would have an equal 1/3 chan

4、ce of winning each round,assuming no patterns or strategies are involved.Since my choices are essentially random(unless I start analyzing patterns),we should have the same chance of winning.Do LLMs Dream of Invisible Elephants?Would You Let an LLM Run Your Business?Customer Service For Insurance Cla

5、imsScenario:Scenario:IBU Insurance Company wants to support their customer service representatives with an interactive chatbot to help them respond to customer issues.They need the chatbot to follow company policy in its responses including proposing a compensatory voucher in some circumstances.8“Cu

6、stomer Service is the proving ground for“Customer Service is the proving ground for generative AI”generative AI”The CEOs guide to generative AI:Customer service.IBM Institute for Business Value.August 2023.https:/ibm.co/ceo-generative-ai-customer-serviceTwo AI-based approaches,which works best?Appli