1、2 /2025 State of AI in Employee Experience /IntroductionIntroductionELEVATING BUSINESS OUTCOMES AND EXPERIENCES THROUGH TECHNOLOGYAcross the globe,many economies are experiencing productivity stagnation1,a longstanding trend that has persisted since the global financial crisis of 2008,and in advance

2、d economies far longer.At every opportunity,leaders are looking to uncover new ways to boost productivity in the hope of returning to the growth levels of the past.Pushing employees to work longer and harder is no longer the solution.With the large economic headwinds of today,the timing of AI could

3、not have been better and most leaders are committing or committed to use it as the solution to increase productivity,organizational efficiency,and gain a competitive advantage.But even with the potential presented by AI,theres a huge chasm between intention and realization.1https:/ of the advancemen

4、t in AI has been employee driven;despite headlines about how leaders can harness the power of AI(specifically generative AI)to reinvent work and create new growth,the real progress is being made by the people on the ground.For many employees,AI is seen as an additive to the experience,helping to ele

5、vate quality and speed of the work,but customers,on the other hand,often want technology removed from their person-to-person interactions,allowing for more authentic connections,with AI instead being preserved for back-of-the-house operations.However,while use and adoption have reached new heights i

6、n some areas,it is clear that organizational readiness,and overall maturity is not keeping pace with the appetite.Amidst the excitement as we unlock the productivity promise of AI,questions have emerged:Who is set to benefit from these AI transformations?Are we aligned on the goals that we are striv