1、Sponsored by:FUTURE OF ORDER TO CASH TRENDS&INSIGHTS MARKET REPORTSEPTEMBER 2024Future of Order to Cash Trends&Insights Market Report SSON 20242Introduction Integrating AI and Generative AI into the Order-to-Cash ProcessCreating a Consumer-like Experience for the O2C ProcessFrom Order-to-Cash to Opp

2、ortunity to CashDigital Payment SolutionsAutomation to AutonomousFutureproofing with Data and Forecasting ConclusionReferences Table of Contents 3Kate LoveseySSON Digital SSON 202447101213151920Future of Order to Cash Trends&Insights Market Report SSON 20243In todays economy,the importance of effect

3、ive working capital has never been greater.As businesses navigate post-COVID and the recent economic recession,maintaining a good cash flow is crucial.According to SSON Research&Analytics,78%of organizations now rank working capital as a vital component of their financial strategy.1 This heightened

4、focus is driven by the increasing volume of late payments and overdue invoices,resulting in delayed cash flows.Without good working capital,businesses may face cash flow constraints that force them to seek expensive borrowing options,thereby hampering growth and increasing financial risk.The Order-t

5、o-Cash(O2C)process is at the heart of this challenge.The efficiency with which a company manages its O2C cycle from order management to invoicing and payment collectioncan significantly influence its working capital position.With 63%of shared service organizations(SSOs)providing O2C services,there i

6、s a huge opportunity here for businesses to improve their working capital.2 A streamlined O2C process can efficiently convert sales into cash,allowing businesses to reinvest their time and resources into customer services,for example.However,the path to O2C optimization is full of obstacles.Payment