1、AI,Automation and Orchestration Trends The Future of Smart Business Operations2025“To prepare for 2025,decision-makers should balance AI innovation with the scale and reliability of traditional automation tools and methods and recognize that deterministic automation will remain in control of the cor

2、e long-running process,while AI models will support bursts of insight and efficiency.”Predictions 2025:Automation,Forrester,October 22,2024Where Is Automation Headed?Artificial intelligence(AI),automation and process orchestration together are taking on more sophisticated,complex work on behalf of p

3、eople without requiring human intervention.Through developing technologies like generative AI,agentic AI and virtual assistants,we will likely see more work done autonomously in the future.IntroductionContents2025 AI,Automation and Orchestration Trends|2Agentic AI13Ecosystem Automation26Human-Centri

4、c AI39Governance and Security412Proactive Optimization515AI-Augmented Orchestration618Process Impact to Business Impact7211Agentic AIMoving Toward Autonomous WorkTOP TIPSAgentic AIMoving Toward Autonomous Work1The concept behind agentic AI is fully autonomous artificial intelligence that can take ac

5、tions and make decisions without requiring human intervention.While this is a nascent capability in the market,the technology is evolving rapidly.As of now,our focus is on how AI-powered enterprise agents can work with people to enhance business processes and decision-making.Enterprise agents functi

6、on as integrated virtual colleagues with human-in-the-loop(HITL)verification to ensure consistent and reliable information delivery.This HITL step will ensure a level of governance that helps organizations,especially those in highly regulated fields,stay compliant within legal and internal requireme