1、THE ECONOMIC IMPACT OF THE ON-DEMAND SERVICE INDUSTRY IN INDONESIAJANUARY 20251The Economic Impact of theOn-Demand Service Industry in IndonesiaTABLE OFCONTENTSExecutive summary1.On-demand services in Indonesia2.The economic impact of the on-demand service industry in Indonesia2.1 Total economic imp

2、act of the on-demand service industry2.2 Pillar 1:On-demand service platform operators2.3 Pillar 2:Merchant-partners2.4 Pillar 3:Driver-partners3.Wider impacts of on-demand services in Indonesia4.Conclusion5.Technical appendix2610111315172024263The Economic Impact of theOn-Demand Service Industry in

3、 Indonesia2The Economic Impact of theOn-Demand Service Industry in IndonesiaThe on-demand service industry in Indonesia has become a vital component of the countrys digital economy,improving the everyday lives of millions of Indonesians through its multi-service platforms.Today,Grab and Gojek are th

4、e two most prominent platform operators in this market.By leveraging advanced technology,these platforms offer a range of services,including mobility,food and grocery delivery,parcel services,and financial solutions.This extensive service portfolio offered by the industry has redefined convenience f

5、or users across the nation,while promoting financial and digital inclusion for its driver-partners and merchant-partners.The on-demand industry not only improves access to essential services for consumers,but also enhances operational efficiency for businesses and provides new earning opportunities

6、for gig workers and small enterprises.It serves as a powerful economic enabler by equipping individuals and micro-businesses with digital tools that increase their competitiveness.Ultimately,the industry supports broader economic growth and digitalisation in Indonesia.This report explores the econom