B3：西北互助银行如何建立韧性文化.pdf

1、Building A Culture Of RecoverabilityBuilding A Culture Of RecoverabilityMay 6-8,2024|Charlotte,NCTravis Morehouse&Chuck Wachter Northwestern MutualChanging The Culture And Mindset Of Our Company To One Of Recovery And ResilienceWhy The Focus On CultureWhy The Focus On CultureTURELCUCulture constrain

2、s how emotions are felt and expressed in a given cultural context.It shapes the ways people should feel in certain situations and the ways people should express their emotions.Our Focus AreasOur Focus AreasRecovery Confidence ROLES&RESPONSIBILITIESBusiness accountabilityClear ExpectationsLeadership

3、visibility PROGRAM CONFIDENCEBCM lifecycle consistencyEngaged steering committeeEffective challenge STRATEGIC PARTNERSHIPSCustomer focusedMonthly Coordinator meetingsCircle of influenceMETRICS TransparencyPerformance basedStatusEnterprise dashboards TEAM BRANDHigh touch high serviceRelationship base

4、dBusiness concentratedDemonstrate valueFRAMEWORKSimplification/user friendlyFlexibility Identify candidates for BC RolesFacetimePlan/Process Structure“Apple Easy”Consistency Review structure of plans/process to ensure that it fits long term strategy and supports leadership engagement Identify leader

5、s across the enterprise to fill the roles needed to fit your plan structure.Our focus was on finding the right people rather than hierarchyFacetime with plan sponsors was crucial to vet enterprise structure,build relationships and set expectations.Removing the noise and focusing on critical data poi

6、nts with leadership helped us win their attention and supportDo what you say you are going to do.Hold your team to the same high standard you expect from leaders10%Increase in Individuals holding BCM Roles 6Crisis Activations 2Open BCM Audit IssuesBusiness Continuity Management MetricsBusiness Conti