National Bank of Greece2009年CSR报告.pdf

1、CORPORATE SOCIAL RESPONSIBILITY REPORT 2009CORPORATE SOCIAL RESPONSIBILITY REPORT 20092FC_Reg_Cert_70161Climate neutral by NBGs Corporate Social Responsibility Report 2009 has been certified as climate neutral.The Bank has offset the CO2 emissions from the preparation of the Report(including printin

2、g and distribution).Carbon footprint calculations were carried out by Sustainable Development,while climate neutral certification was awarded by First Climate,via which development projects related to addressing climate change are financed.The work financed by our carbon credits concerns a Wind-Ener

3、gy Project in Turkey and ranks among the first category of Gold Standard projects,as per the Kyoto Protocol.3ContentsIntroductory Matter 5Message from the Chairman and the CEO NBG:Historical OverviewCorporate ProfileMembershipsAwards-DistinctionsNBG and Corporate Social ResponsibilityStakeholdersRes

4、ponsibility to the Economy 24Generating ValueShareholder Structure,Legal Status and Registered OfficeCorporate Governance FrameworkRisk ManagementRegulatory ComplianceResponsibility to the Market 40Products and ServicesCustomer Relationship Management Communication and Responsible ReportingSafeguard

5、ing Legality and Protecting Financial ActivitiesSuppliesResponsibility to our Employees 54Code of Ethics and ConductManagement Of Human Resources Human Resources DataEqual Opportunities and DiversityStaff Evaluation and Staff Selection Staff Training and DevelopmentAdditional BenefitsVoluntary Work-

6、Blood DonationInternal CommunicationHealth and Safety in the WorkplaceUnion Organizations-CLAs Responsibility to the Environment 78Environmental PolicyEnvironmental Management System Conserving Energy and Natural Resources Rationalizing Staff TravelManagement of Paper and Solid Waste Environmental C