National Bank of Greece2010年CSR报告.pdf

1、CORPORATE SOCIAL RESPONSIBILITY REPORT2010CORPORATE SOCIAL RESPONSIBILITY REPORT 2010JUNE 2011FC_Reg_Cert_70342Climate neutral by NBGs Corporate Social Responsibility Report 2010 has been certified as climate neutral.NBG has offset the CO2 emissions from the preparation of the Report(including autho

2、ring,printing and distribution).Carbon footprint calculations were carried out by Sustainable Development,while climate neutral certification was awarded by the international organisation First Climate,via which development projects related to addressing climate change are financed.The work financed

3、 by our carbon credits concerns a Windenergy Project in Western Taiwan and ranks among the top category of Gold Standard projects,as per the Kyoto Protocol.The illustrations in the sections below,Milestones in the history of NBG and CSR milestones in the history of NBG,are taken from the presentatio

4、n of the 170th anniversary of NBG,which can be viewed on the Banks website at www.nbg.gr.This material derives from the collections of the NBG Historical Archive and the Banks art collection.ContentsIntroductory Matter 4Message from the Chairman of the Board of Directors and from the CEO of the Bank

5、 Milestones in the History of NBGCSR Milestones in the History of NBGCorporate ProfileMembershipsAwards and DistinctionsNBG and Corporate Social ResponsibilityStakeholdersResponsibility to the Economy 30Creating ValueIncrease in Share CapitalShareholder Structure,Legal Status and Registered OfficeCo

6、rporate GovernanceManagement and its CommitteesResponsibility to the Market 48Products and ServicesSupporting SMEs and HouseholdsElectronic and Innovative Services via Alternative Networks Customer Relationship Management Customer Opinion and Satisfaction SurveyCommunication and Responsible Reportin