1、Message from the Chairman and CEO 4Responsibility to the corporation6NBGOrganization of corporate social responsibilityStakeholdersParticipationAwardsResponsibility to the economy16Contributing to economic growth Shareholder structureCorporate governance Risk managementCode of ethics for financial i
2、nstrumentsCode of ethics and conductIT systems security Responsibility to the market28Preventing criminal financial activitiyProducts and servicesCustomer relationship management MarketingSuppliesResponsibility to our employees 38OrganizationJob positionsEqual opportunitiesTraining Collective agreem
3、ents-Union organizationsAdditional benefitsInternal communicationHealth and safetyResponsibility to the environment 50Environmental management systems Saving natural resources-energy Water managementRationalizing staff travel Management of paper and solid waste Adoption of environmental standards in
4、 procurements Credit policy Responsibility to society 58Sponsorship activity The NBG Cultural Foundation(MIET)The NBG Historical Archive Support to areas destroyed by last summers wildfiresInformation regarding this Report 68Corporate social responsibility dataMethodology Contact info GlossaryGRI in
5、dicators Feedback form Contents4Message from the Chairman and CEO Throughout its history,NBG has held the concept of corporatesocial responsibility to be one of its core values and an abidingprinciple.Working as a responsible corporate citizen,weconsistently invest in the progress and well-being of
6、Greeksocietythe cornerstone,after all,of our long-term andsustainable business activity.In recent years,we have carried out substantial and complexwork in order to forge NBG into one of the biggest financialinstitutions in the wider region of SE Europe.At the same time,however,the responsibility we