Vancity2017年年度报告.pdf

1、2017 Annual ReportStrengthening communitiesVANCITY 2017 ANNUAL REPORT 2Table of contentsSection one:About Vancity 4Message from the Chair 5Message from the CEO 6Organizational overview 8Context and strategic priorities 9 Operating context 9 Strategic priorities for 2017 9Vision and business model 10

2、Section two:Key results 11Organizational targets and results 12Supporting management targets and results 13Section three:Business review and plans 14Member well-being and service experience 15 Member well-being 15 Service experience 15 Challenge:Developing digital offerings that benefit members and

3、communities 16 Technology 17 Financial literacy and advice 17 Access to basic financial services for everyone 18 Affordable housing 18Building healthy communities 19 Supporting local business and organizations 19 Buying local and paying a living wage 19 Supporting co-operatives 20 Asset management a

4、nd corporate engagement 20 Impact investing 20Member growth 21 Member attraction and retention 21 Challenge:How to help members navigate rising rates and tighter mortgage rules 22Financial performance and resilience 23 Overall financial plan 23 Assets and liabilities(balance sheet)24 Triple bottom l

5、ine assets under administration(TBLAA)25 Net income and efficiency ratio 26 Liquidity and capital 27 Risk management 27Employee talent and well-being 28 Talent management 28 Diversity 29 Challenge:How to inspire and support Vancity employees 30Environmental sustainability 31 Environmental impact 31

6、Encouraging others to act 32Transparent and inclusive governance 33 Board of Directors 33 Board of Directors election 34 Innovation 34 Engagement 35 Advocacy 35 Senior management and executive compensation 35 Structure and executive leadership team 36Plans and targets 37 Strategic priorities 37 Orga