Sykes Enterprises, Incorporated (SYKE) 2005年年度报告「NASDAQ」.pdf

1、I am SYKESANNUAL REPORT 2005SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing(BPO)arena.SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world,primarily in th

2、e communications,fi nancial services,healthcare,technology and transportation and leisure industries.SYKES specializes in providing fl exible,high-quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service.Headquartered in Tampa,Florida,with cus

3、tomer contact management centers throughout the world,SYKES provides its services through multiple communication channels encompassing phone,e-mail,web and chat.Utilizing its integrated onshore/offshore global delivery model,SYKES serves its clients through two geographic operating segments:the Amer

4、icas(United States,Canada,Latin America and the Asia Pacifi c Rim)and EMEA(Europe,Middle East and Africa).SYKES also provides various enterprise support services in the Americas and fulfi llment services in EMEA,which include multi-lingual sales order processing,payment processing,inventory control,

5、product delivery and product returns handling.For additional information,please visit .I am global.Real People.Real Solutions.USA 1.800.867.9537Intl.+1.813.274.1000Sykes Enterprises,Incorporated400 North Ashley DriveSuite 2800Tampa,Florida 33602-Nothing gives me greater satisfaction than to state to

6、 you that 2005 was a year that saw the validation by our clients of SYKES business focus,strong execution and early strategic investments in our offshore delivery model.Financially,that validation came in the form of the Company delivering on its objectives outlined in our 2004 Annual Report under“B