1、EVERY SECOND COUNTSINTERNAPTo Our Stockholders,We appreciate that every second counts for our stockholders as well.I joined the company in March 2009,with a belief that Internap represented a diamond in the rough in terms of our long-term potential to create stockholder value.During the past year,we
2、 have worked aggressively to reshape and reinvigorate Internap,while putting in place the people,strategy and processes that we believe will enable us to deliver long-term profi table growth for our stockholders.At the end of the first quarter of 2009,we took decisive action to align operating expen
3、ses with revenues by reducing our staff by approximately 10 percent,with a focus on consolidating certain senior management positions as well as streamlining back-offi ce functions.During the second quarter of 2009,we developed and refi ned our strategic plan,with particular emphasis on strengthenin
4、g our sales,engineering and support organi-zations.In the second half of the year,we moved in earnest to the implementation phase of our turnaround strategy.These wide-ranging,profitable-growth initiatives included:key executive management hires;staff investments in sales,engineering devel-opment an
5、d customer support;data center expansion plans;partner data center migra-tion programs;development and deployment of core value propositions;sales training and incentive programs;service demonstration tools;and lead generation initiatives.The results of these efforts have been encouraging thus far.I
6、n the third quarter of 2009,we saw the first sequential increase in segment margins following two years of steady decline.In the fourth quarter,we con-tinued the progress with a 280-basis-point sequential increase in segment margins.Results further down the income statement were even more signifi ca