Direct Line Insurance Group PLC (DLG) 2019年年度报告「LSE」.pdf

1、ANNUAL REPORT&ACCOUNTS 2019now and in the futureDirect Line Insurance Group plc Annual Report&Accounts 2019Our vision is to create a world where insurance is personal,inclusive and a force for good.Our purpose is to help people carry on with their lives,giving them peace of mind now and inthe future

2、.Protecting customers when itmatters the most through ourpowerful brands offering arange of products.Reaching customers however and wherever they shop.We believe that by serving theneeds of our customers wecan create value for our people,our society,our planet and our shareholders.Profit before tax5

3、09.7m(2018:580.5m)2Return on tangible equity120.8%(2018:21.6%)2Combined operatingratio1,392.2%(2018:91.6%)2Solvency capital ratio1,4165%(2018:170%)Operating profit1546.9m(2018:606.4m)2Capital returns5447.0m(2018:401.3m)Notes:1.See glossary on pages 222 to 224 for definitions and Appendix A Alternati

4、ve performance measures on pages 225 to 228 for reconciliation to financial statement line items.2.Results for the year ended 31 December 2018 have been restated to reflect the fully retrospective adoption of IFRS 16 Leases,see note 44.3.A reduction in the ratio represents an improvement as a propor

5、tion of net earned premium,while an increase in the ratio represents a deterioration.See glossary on page 222 for definitions.4.Estimates based on the Groups Solvency II partial internal model.5.See page 35 for the dividend policy.6.ESG refers to environmental,social and governance issues.Strategic

6、reportGroup highlights1Our segments2Our brands4Our routes to market6Investment case8Chairmans statement10Chief Executive Officers review14Vision and purpose20Strategy in action22Business model24Our key performance indicators26Finance review28Market overview43Operating review44Risk management52Sustai