Direct Line Insurance Group PLC (DLG) 2023年年度报告「LSE」.pdf

1、Focused for the futureAnnual Report and Accounts 2023ContentsStrategic ReportFocused on performance2Focused on customers4Focused on retail personal and commercial insurance6Chairs statement8Welcoming our new CEO,Adam Winslow9CEO review12Outgoing Acting CEO review14Section 172(1)statement17Business m

2、odel18Market Overview20Strategy22Our key performance indicators24CFO review26Operating review40Non-financial and sustainability information statement49Building a sustainable future50Task Force on Climate-related Financial Disclosures70Risk management86Viability statement93GovernanceChairs introducti

3、on95Board of Directors97Corporate Governance102Committee reports117Directors Remuneration report131Directors report157Financial Statements Contents161Independent Auditors Report162Consolidated Financial Statements174Notes to the Consolidated Financial Statements179Parent Company Financial Statements

4、253Notes to the Parent Company Financial Statements255Other informationShareholder information259Glossary and Appendices261Forward-looking statement276Contact Information277Our vision is to create a world where insurance is personal,inclusive and a force for good.Our purpose isto help people carry o

5、n with their lives,giving them peace of mind now and in the future.Our mission is to be brilliant for customers every day.This year the Group has taken decisive action to restore our capital resilience,to improve Motor performance and tomaintain the performance of our non-Motor businesses.Following

6、the challenging trading environment in 2022,theseactions have been designed to put the Group back on a more stable footing.Looking ahead,we believe that our customer focus,strong brands and claims expertise can drive long-term value forcustomers and shareholders.To read more about our strategy,see p