Direct Line Insurance Group PLC (DLG) 2020年年度报告「LSE」.pdf

1、Annual Report&Accounts 2020 Insurance that is personal,inclusive and a force for goodContents2020 highlightsProfit before tax451.4m(2019:509.7m)Return on tangibleequity119.9%(2019:20.8%)Combined operatingratio1,291.0%(2019:92.2%)Solvency capitalratio1,3191%(2019:189%adjusted4)Operating profit1522.1m

2、(2019:546.9m)Dividends and capital returns5595.2m(Includes 195.5m special dividend to replace the cancelled 2019 final dividend)(2019:128.6m adjusted4)Customers450k+Customers benefited from support measuresPeople3.8mInvested in free shares for our peopleSociety7m+Donated to charities and good causes

3、Planet100%Carbon neutral via offsettingStrategic reportIntroduction12020 highlights timeline 2Investment case4Business model6Chairs statement 8Section 172(1)statement10Chief Executive Officers review11Market overview16Our key performance indicators18Finance review20Operating review36Sustainability44

4、Streamlined Energy and Carbon Reporting68Non-financial information statement68Risk management69GovernanceChairs introduction76Board of Directors78Executive Committee81Corporate governance report83Committee reports97Directors Remuneration Report113Directors report140Financial StatementsContents145Ind

5、ependent Auditors report146Consolidated Financial Statements157Notes to the Consolidated Financial Statements162Parent Company Financial Statements215Notes to the Parent Company Financial Statements217Other informationAdditional information222Glossary and Appendices224Forward-looking Statements Disc

6、laimer231Contact information232Notes:1.See glossary on pages 224 to 226 for definitions and Appendix A Alternative performance measures on pages 227 to 230 for reconciliation to financial statement line items.2.A reduction in the ratio represents an improvement as a proportion of net earned premium,