1、Annual Report and Accounts 2021 Innovating for Innovating for the futurethe futureFinancial highlightsContentsFor more information please visit www.directlinegroup.co.ukStrategic ReportInnovating for the future1Investment case14Business model16Chairs statement 18Section 172(1)statement20Chief Execut
2、ive Officers review21Market overview28Our key performance indicators30Finance review32Operating review46Sustainability54Task Force on Climate-Related Financial Disclosures76Streamlined Energy and Carbon Reporting87Non-financial information statement88Risk management89Viability statement94GovernanceC
3、hairs introduction OurGovernance96Board of Directors98Executive Committee102Corporate Governance Report104Committee Reports119Directors Remuneration Report134Directors Report160Financial StatementsContents164Independent Auditors Report165Consolidated Financial Statements176Notes to the Consolidated
4、Financial Statements181Parent Company Financial Statements239Notes to the Parent Company Financial Statements241Other informationShareholder information246Glossary and Appendices248Forward-looking Statements Disclaimer256Contact information257Notes:1.See glossary on pages 248 to 250 for definitions
5、and Appendix A Alternative performance measures on pages 251 to 255 for reconciliation to financial statement line items.2.A reduction in the ratio represents an improvement as a proportion of net earned premium,while an increase in the ratio represents a deterioration.Seeglossary on page 248 for de
6、finitions.3.Estimates based on the Groups Solvency II partial internal model.4.See pages 38 to 39 for the dividend policy.5.Includes 195.5m special dividend in 2020 to replace the cancelled 2019 final dividend.Profit before tax446.0m(2020:451.4m)Return on tangibleequity123.6%(2020:19.9%)Combined ope