敦豪集团DHL Group (DPSGY) 2017年年度报告「OTC」.pdf

1、2017 Annual Report2017 Annual ReportCOMMITMENT/kmtmnt/noun:The state or quality of being dedicated to a cause,activity etc.In this time of rapid environmental,economic and political change,there is a growing need for credibility and certainty.Howcan businesses meet this need?Not only is everything a

2、round us changing,our own business,our corporate culture and theway we work are also transforming.As a Group,we need to systematically improve the quality of our services and invest continuously in our business whilst also sharpening our customer centricity.Through all this change,we rely upon our s

3、trengths:dependability,dedication and continuous innovation based upon wide ranging experience.The management team at Deutsche Post DHL Group is absolutely committed to this system of values and the companys longterm success and each board member embodies this in their own way and according to their

4、 own personal strengths.On the following pages,we illustrate what we stand for and how that fuels our drive towards the future in images and words and with pleasing figures for the 2017 financial year.8She wants to understand things and therefore asks the right questions.MELANIE KREIS12With his team

5、 he supports other teams in the company.DR THOMAS OGILVIE4Once a year he goes mountain biking with colleagues,gaining newinsights on the way.DR FRANK APPELCURIOSITYPERSPECTIVETEAM SPIRIT216Always wanting to get better,thats his demand.DR H.C.JRGEN GERDES22The strategy gives him the goal and he doesn

6、t lose sight of it.JOHN GILBERT20He has learnt to simplify and thereby reduce complexity.TIM SCHARWATH18Being fast,but never losing control of processes,is his focus.KEN ALLENA GROUP MANAGEMENT REPORT 25 88B CORPORATE GOVERNANCE 89 100C CONSOLIDATED FINANCIAL STATEMENTS 101 176D FURTHER INFORMATION