百思买Best Buy (BBY) 2016财年年度报告「NYSE」.pdf

1、FI SCAL 2016ANNUAL REPORTDear Fellow Shareholders:As we enter the fourth year of our transformation,I am pleased to report the following:1)We continued to make significant progress in FY16 toward our key goals.2)We returned$1.5 billion of cash to our shareholders this past year and articulated a cle

2、ar capital return strategy and plan as we began FY17.3)We have entered the next phase of our transformation,and I am happy to provide some color around our growth strategy and our FY17 priorities.4)We are benefiting from the strength of our Board of Directors and good governance practices.1.Fiscal Y

3、ear 2016 Progress In this past fiscal year,we made progress against the two problems identified at the outset of this journey:declining comparable sales and declining margins.In fact,FY16 marked the second year in a row that we increased our domestic revenue and expanded our operating margin.This pr

4、ogress was made possible through our unrelenting focus on the Five Pillars of our Renew Blue transformation.Let me begin where all successful retailers start,with the customer experience.Last year we saw continued improvement in customer satisfaction,having increased our Net Promoter Score by more t

5、han 300 basis points.In the spirit of striving to serve customers wherever and however they prefer,we grew online domestic revenue 13%to more than$4 billion,or 11%of total domestic revenue.This growth was fueled,in part,by a meaningfully improved website and the launch of the enhanced Best Buy app t

6、hat has consistently earned higher customer reviews than most,if not all,of our competitors.A MESSAGE FROM HUBERT JOLY,CHAIRMAN&CEO?We have also meaningfully enhanced the customer experience in our stores and around the services we provide to our customers,from consultation to installation,setup,sup