AO World PLC (AO) 2021年年度报告「LSE」.pdf

1、30287 2 July 2021 4:59 pm V9AO World PlcAnnual Report and Accounts 2021The destination for electricalsAO World Plc Annual Report and Accounts 202130287-AO-World-AR2021.indd 330287-AO-World-AR2021.indd 302/07/2021 16:59:2402/07/2021 16:59:2430287 2 July 2021 4:59 pm V9We make customers lives easier b

2、y helping them brilliantlyOverview02Financial and operational highlights04 Investment caseStrategic Report08 Chairs statement10Chief Executive Officers strategic review14How we create value16Our culture18Our values20Our customers22Our suppliers24Our technology26UK Retail30 Logistics32Recycling36 Ger

3、many38 Our markets42Our strategy44Key performance indicators46 Chief Financial Officers review54Our risks66 Engaging with our stakeholders68 SustainabilityContentsWe are an online leading retailer,specialising in electronics.In 2000,we started by selling white goods,big items like fridge freezers,co

4、okers and washing machines.We now sell all kinds of electricals:major domestic appliances,small domestic appliances,audiovisual equipment,computing,mobile,gaming and smart home technology.We now sell over 8,500 different products on to millions of happy customers,and we are able to deliver these at

5、speed with our tried-and-tested logistics network.It doesnt stop there:we install these products and recycle our customers old ones and,finance and insurance are offered on them too.Governance88 Chairs letter and introduction92Board of Directors94 Corporate governance report104 Nomination Committee

6、report108 Audit Committee report114 Directors remuneration report140 Directors reportOur Results148 Independent Auditors Report157 Consolidated income statement158 Consolidated statement of comprehensive income159 Consolidated statement of financial position160 Consolidated statement of changes in e