易居企業控股：2020環境、社會及管治報告.pdf

1、中國創新的、基於房地產數據的房地產交易服務商E-House(China)Enterprise Holdings Limited易居（中國）企業控股有限公司（於開曼群島註冊成立的有限公司）Stock Code 股份代號：2048(Incorporated in the Cayman Islands with limited liability)2020環境、社會及管治報告Environmental,Social and Governance Report 1ENVIRONMENTAL,SOCIAL AND GOVERNANCE REPORT 2020 E-House(China)Enterpri

2、se Holdings Limited環境、社會及管治報 告ENVIRONMENTAL,SOCIAL AND GOVERNANCE REPORT目錄關於本報告3社會責任管理5 權益者參與5 重要性原則7市場責任8 行業標桿8 一手房代理業務8 房地產經紀網絡服務業務9 房地產數據及諮詢服務11 引領數字化發展11 房地產數字化營銷11 房地產數字化服務13 服務保障13 確保營銷合規14 保護客戶隱私14 聆聽客戶聲音15 保護知識產權16 供應商管理16 商業道德17CONTENTSAbout this Report3Social Responsibility Management5 Sta

3、keholder Engagement5 Materiality Principle7Market Responsibility8 Industry Benchmark8 Real Estate Agency Services in the Primary Market8 Real Estate Brokerage Network Services9 Real Estate Data and Consulting Services11 Leading Digital Development11 Real Estate Digital Marketing11 Real Estate Digita

4、l Services13 Service Assurance13 Marketing Compliance14 Customer Privacy Protection14 Customer Feedback15 Intellectual Property Rights Protection16 Supplier Management16 Business Ethics172易居(中國)企業控股有限公司二零二零年度環境、社會及管治報告環 境、社 會 及 管 治 報 告ENVIRONMENTAL,SOCIAL AND GOVERNANCE REPORTEmployee Responsibility

5、18 Labour Rights18 Equal Employment Opportunities19 Complete Remuneration and Benefits System21 Balanced Work and Life21 E-House Sports Club22 E-House Art Studio22 Health and Safety23 Focusing on the Physical and Mental Health of Employees23 Help Employees Fight Against the Pandemic24 Employee Devel

6、opment26 Online Learning Platform26 Complete Training System27 Job Competency Certification29Social Responsibility30 E-House Public Welfare,We Are On The Way30“Housing”The Responsibility To Fight Against The“Pandemic”Together31Environmental Responsibility33 Low Carbon Operation33 Waste Management34O