1、Manulife Financial CorporationManagements Discussion&AnalysisFor the year ended December 31,2020Caution regarding forward-looking statementsFrom time to time,Manulife Financial Corporation(“MFC”)makes written and/or oral forward-looking statements,including in thisdocument.In addition,our representa
2、tivesmay make forward-looking statements orally to analysts,investors,the media and others.Allsuch statements are made pursuant to the“safe harbour”provisions of Canadian provincial securities laws and the U.S.Private SecuritiesLitigation Reform Act of 1995.The forward-looking statements in this doc
3、ument include,but are not limited to,statements with respect to the Companys strategicpriorities and 2022 targets for net promoter score,employee engagement,its highest potential businesses,expense efficiency andportfolio optimization,and our business continuity plans and measures implemented in res
4、ponse to the COVID-19 pandemic and itsexpected impact on our businesses,operations,earnings and results,and also relate to,among other things,our objectives,goals,strategies,intentions,plans,beliefs,expectations and estimates,and can generally be identified by the use of words such as“may”,“will”,“c
5、ould”,“should”,“would”,“likely”,“suspect”,“outlook”,“expect”,“intend”,“estimate”,“anticipate”,“believe”,“plan”,“forecast”,“objective”,“seek”,“aim”,“continue”,“goal”,“restore”,“embark”and“endeavour”(or the negative thereof)and words and expressions of similar import,and include statements concerning
6、possible or assumed future results.Although we believe that the expectations reflected in such forward-looking statements are reasonable,such statements involve risks and uncertainties,and undue reliance should not be placed on suchstatements and they should not be interpreted as confirming market o