1、2024 Retail Customer Experience IndexIN PARTNERSHIP WITH Consumer Behavior&Outlook Market Trends2|2024 Retail Customer Experience Index In partnership with TalkdeskThe retail landscape is undergoing a dramatic transformation,driven by changing consumer behavior,global uncertainty,and technological e

2、volution.Market Saturation Globalizationconsumers struggle to distinguish products,highlighting the need for exclusive o?erings.1 in 2Consumers are prioritizing brands that demonstrate ethical sourcing and environmental sustainability,pushing retailers to adopt more responsible practices.of consumer

3、s say global product availability a?ects their choice of retailers,particularly in fashion and electronics.72%With increased access to international products,U.S.retailers face higher consumer expectations for variety,quality,and competitive pricing.The U.S.retail market is highly saturated,driving

4、the need for exclusive products and services that di?erentiate brands in a crowded space.of consumers are more loyal to retailers that demonstrate strong social and environmental responsibility.63%Technology RevolutionSocial ResponsibilityAdvanced technologies like AI and automation are reshaping th

5、e retail industry,enabling more personalized and e?cient shopping experiences.of shoppers are more likely to complete a purchase after a personalized support session,powered by AI and data analytics.54%Source:Incisiv consumer survey of 5,000 respondents3|2024 Retail Customer Experience Index In part

6、nership with Talkdesk Hyper-personalizedinteraction tailored to shoppers needs and issues.Focus on delivering a highly personalized and di?erentiated experience.85%of shoppers are sa?sfied with hyper-personalized marke?ng,which significantly boosts customer engagement and drives revenue growth.Conve