Radial：2018-2019年零售技术报告（英文版）（6页）.pdf

1、The 2018-2019 Retail Technology Report: An Analysis of Trends, Buying Behaviors and Future Opportunities Gain 17% higher customer satisfaction with Radial Customer Care Achieve a 30% higher customer lifetime value with Radial Omnichannel Technology Fulfill orders faster with dynamic Order Management

2、 Increase shipping speeds and decrease cart abandonment with Radial Fulfillment POS system (49 percent); analytics (45 percent); and inventory management software (44 percent). Whats perhaps most interesting about this chart, however, is the low levels of adoption among retailers of some of the most

3、 buzzed about emerging technologies. For example, virtual and augmented reality is being used currently by just 6 percent of respondents, the same percentage that are using voice commerce. There is a slight bump in usage of AI (10 percent) and IoT (14 percent), but to date the hype surrounding emerg

4、ing tech such as these has exceeded adoption levels. Why? For most retailers, any technology invest- ment comes down to ROI. They want to see proven, quantifiable results before taking the plunge and investing significant dollars. As technologies such as AI and voice commerce become more mainstream,

5、 and their impact to retailers bottom lines proven, expect to see these numbers to increase. 5 What technologies will be seeing the biggest increase in retailer spending in 2019? Conversely, which will see the biggest decrease? Much like our first chart, retailers indicated that they would be devot-

6、 ing more budget in 2019 to established technology solutions. The growth of e-commerce, including mobile, has retailers attention, and as such thats where they plan to increase investments. Nearly half of respondents plan to increase tech spending on their e-commerce platform (49 percent) and mobile