Bottom-Line Performance（BLP）：2018年学习趋势报告(英文版)(29页).pdf

1、2018 LEARNING TRENDS REPORT by Sharon Boller it does not dig deeper to create an empathetic picture of learners. It takes a detailed understanding of learners context, environment, pain points, happy moments, and attitudes to create a Learner Experience (LX for short) that leads to uptake and engage

2、ment. 42.9% 20.2% 18.5% 16% 2.5% | Bottom-Line P 82018 Learning Trends Report Very Often Often Sometimes Rarely Never Design Thinking The incorporation of Design Thinking tools in the learning design process is critical to find the sweet spot between learner needs and preferences, business needs and

3、 the technology thats most viable. Design Thinking helps you identify the steps required to do whatever it is you are trying to teach someone to do, the resources required, the support needed, the “happy moments” involved in doing it, the pain points involved in doing it, and the thoughts and feelin

4、gs that may be happening as someone does it. From that, you can extrapolate the biggest moments of need. 9 | Bottom-Line P 2018 Learning Trends Report What Knowledge and/ or Skills Do Your Target Learners Need to Have to Be Successful in Their Jobs? | Bottom-Line P Our 2018 data looks quite differen

5、t in some key areas from 2017 data. Things we noted: The double-digit jump in the need for technical skills (an almost 18% increase). Significant drops (5% or more) in needs related to safety and compliance, industry and foundational knowledge, and processes and procedures. 10 Product Knowledge Proc

6、esses the 70% solution lies in the job experiences themselves coupled with good coaching and peer support. 3. Lack of available time, both for trainers and learners, is a persistent issue with no easy solution. Opportunity exists to think beyond training and consider what other solutions can support