ACSI：2018财务和保险客户满意度报告(英文版)(19页).pdf

1、ACSI ABOUT ACSI The American Customer Satisfaction Index (ACSI) is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The ACSI uses data from interviews with roughly 250,000 customers annually as inputs

2、 to an econometric model for analyzing customer satisfaction with more than 380 companies in 46 industries and 10 economic sectors, including various services of federal and local government agencies. ACSI results are released throughout the year, with all measures reported on a scale of 0 to 100. A

3、CSI data have proven to be strongly related to several essential indicators of micro and macroeconomic performance. For example, firms with higher levels of customer satisfaction tend to have higher earnings and stock returns relative to competitors. Stock portfolios based on companies that show str

4、ong performance in ACSI deliver excess returns in up markets as well as down markets. At the macro level, customer satisfaction has been shown to be predictive of both consumer spending and GDP growth. American Customer Satisfaction Index 2018 ACSI LLC. ALL RIGHTS RESERVED. November 13, 2018 ACSI FI

5、NANCE & INSURANCE REPORT 2018 INDUSTRY RESULTS FOR: Banks Credit Unions Health Insurance Property & Casualty Insurance Life Insurance Internet Investment Services Financial Advisors Life Insurance 80 +2.6% Health Insurance 73 0.0% Banks 81 0.0% Credit Unions 81 -1.2% Property & Casualty Insurance 81

6、 +1.3% Internet Investment Services 79 0.0% Financial Advisors 80 -1.2% According to new data from the American Customer Satisfaction Index (ACSI), customer satisfaction with the Finance and Insurance sector is up 1.4% to an ACSI score of 78.3 on a scale of 0 to 100a 24-year high for the sector. The