德勤：2021年银行业和资本市场前景展望报告-增强韧性加快转型（英文版）.pdf

1、2021 banking and capital markets outlook Strengthening resilience, accelerating transformation A report from the Deloitte Center of Financial Services About the Deloitte Center for Financial Services The Deloitte Center for Financial Services, which supports the organizations US Financial Services p

2、ractice, provides insight and research to assist senior-level decision-makers within banks, capital markets firms, investment managers, insurance carriers, and real estate organizations. The center is staffed by a group of professionals with a wide array of in-depth industry experiences as well as c

3、utting-edge research and analytical skills. Through our research, roundtables, and other forms of engagement, we seek to be a trusted source for relevant, timely, and reliable insights. Read recent publications and learn more about the center on D. Connect To learn more about the vision of the DCFS,

4、 its solutions, thought leadership, and events, please visit Subscribe To receive email communications, please register at Engage Follow us on Twitter at: DeloitteFinSvcs. Deloitte brings together professionals with diverse experience to provide customized solutions for clients across all segments o

5、f the banking and capital markets industries. We serve our clients locally, while drawing upon the firms considerable global resources and industry expertise. To learn more, visit D. Redefining the art of the possible in a post-COVID-19 world 3 Sustainable finance: A unique opportunity for inspiring

6、 leadership 10 Digital customer engagement: The next frontier 12 Talent: Boosting well-being and productivity through resilient leadership 15 Operations: Building long-term resilience, and using technology for strategic cost transformation 18 Technology: Capitalizing on the multiplicative value of d