德勤：交互式人工智能白皮书：交互式人工智能正在重塑人机交互(44页).pdf

1、Conversational AI is reshaping the human-machine interaction November 2020 2 Contents What is CAIWhat is CAI 02 01 Customer Customer e experiencexperience04 03 05 06 CAI CAI d developmentevelopment Implementation Implementation j journeyourney Industry Industry a applicationspplications D.BotD.Bot i

2、 introductionntroduction Copyright 2020 Deloitte Development LLC. All rights reserved.3 What is Conversational AI ? 3 4 Conversational AI (CAI)combines natural language processing , AI, and machine learning to understand and respond to free-form text or voice in an engaging and personalized manner.

3、Healthcare Voice diagnosis Hospital guidance Education Speech teaching Speech assessment Finance Call center Interactive voice response Manufacturing Industrial robot Smart phone Voice assistant APP Smart home Intelligent lighting Intelligent kitchen Wearable device Smart watch Smart band Intelligen

4、t vehicle Speech navigation Voice control Typical scenarios Transform the ways we live and work Consumer application Business application 5 Generate quick responses to reduce waiting time and processing time Reduce operational costs such as labor cost and time cost Answer questions and process tasks

5、 in a uniform format Reduce human errors with more consistent services Use CAI to replace manual operations enabling employees to focus on more creative tasks Interact with customers smoothly and efficiently creating better customer experience More diverse interaction methods can be achieved, such a

6、s text, voice, gesture, etc. CAI can be applied to scenarios where the traditional interaction methods could be inconvenient, such as self- driving CAI will change ways how human and machine interact, optimize task-based working processes, and can tremendously reduce the time for information retriev