世界经济论坛：2020年未来智能家居报告：提高智能家居产品和服务和可信赖性 （英文版）（17页）.pdf

1、Feeling Safe in the Home of the Future A product life-cycle approach to improve the trustworthiness of smart home products and services B R I E F I N G P A P E R A U G U S T 2 0 2 0 Contents Feeling Safe in the Home of the Future2 Foreword 1 Introduction 2 Pre-Market 3 Sales and Setup 4 After-Market

2、 5 Conclusion Contributors Endnotes 3 4 7 9 11 13 14 15 2020 World Economic Forum. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, including photocopying and recording, or by any information storage and retrieval system. Cover: R Classen

3、 Layouts/Getty Images Inside: Hispanolistic/Getty Images, Marvin Samuel Tolentino Pineda/Getty Images, Eye Crave/Getty Images, Onfokus/Getty Images, Glenn Carstens-Peters/Unsplash Feeling Safe in the Home of the Future A product life-cycle approach to improve the trustworthiness of smart home produc

4、ts and services August 2020 Feeling Safe in the Home of the Future3 For many children and young adults growing up around the world today, voice assistants such as Alexa, Siri or Google Assistant have become almost like another member of the family. They provide advice on the weather when you cannot

5、decide what to wear, they answer your questions when you are having trouble remembering a fact or are just feeling curious, they can tell you a joke or play your favourite songs if you are feeling down, and they may even help turn off the lights for you when it is time for bed. Whereas voice assista

6、nts and smart speakers are still relatively new Amazon Alexa and Echo were first introduced in 2014 the ease and speed in which consumers have adopted these and other smart home technologies has been dramatic. Meanwhile, many details about these technologies from their business models to their produ