德勤：2020年COVID-19疫情重构全球付款模式（英文版）（32页）.pdf

1、1 | as of April 2020 Global payments remade by COVID-19 Scenarios for resilient leaders June 2020 2 In the wake of COVID-19, Deloitte and Salesforce hosted a dialogue among some of the worlds best-known scenario thinkers to consider the societal and business impact of the pandemic. The results of th

2、is collaboration can be found in The world remade: Scenarios for resilient leaders. 3 This document is intended to spark insight and help identify opportunities as payment industry leaders seek to understand potential implications of COVID-19. It outlinesactions that leaders can take over the next t

3、hree to 12 monthsto help enable long-term success for their people and organization. We face a global crisis unlike any we have seen before. Normal life has stopped forpeople around the world. Eventually, the crisis will end, and life will return to“normal.” But what is normal? 4 1 / Evolution of th

4、e business environment 2 / Scenarios for the global payments ecosystem 3 / What could “Recover” look like? 4 / Team and acknowledgements 4 5 As governments across the globe start to reopen their economies, business leaders should shape their “Recover” strategies even in the face of uncertainty RESPO

5、NDRECOVERTHRIVE Refer to Thrive scenarios for resilient leaders for a long-term view Manage continuityLearn and emerge strongerPrepare for the next normal Evolution of the business environment Deloittes Resilient Leadership framework defines three time frames of the crisis Focus of this document: De

6、fine the near-term response (312 months) focused on a resilient recovery For the first three months, the global payment industrys response was focused on . . . Adjusting operating models to maintain business continuity Providing relief to customers by changing payment terms Supplementing manual oper