埃森哲：COVID-19如何永久改变患者的行为-埃森哲（英文版）（26页）.pdf

1、NOWNEXT 1 Accenture Patient Survey May 2020 How COVID-19 will permanently alter patient behavior How patient preferences have shifted towards virtual care during COVID-19 NOWNEXT 2 We set out to understand what changed for patient care during COVID-19, how patients felt about it, what they liked and

2、 what they want to continue in the future. Understanding how attitudes and behaviors of patients are shifting during this time will help life sciences companies invest in a future where the patient experience continues to be enhanced through virtual options for communication and treatment. About the

3、 Accenture COVID-19 Patient Survey Audience profile Survey participants had to have been going to a health care facility for treatment or self-administering at home and have one of the following conditions: 33%33%33% Cardio- vascular Immunology/ Rheumatology Oncology Countries N = 2,700 450 particip

4、ants from each country: USA, UK, France, Germany, China & Japan. The survey data was collected at a time when all participating countries were under some degree of government restrictions as a result of the global pandemic. 3 Patients have embraced virtual care and communications at very high rates

5、as a result of COVID-19. Overall, their care experiences have been extremely positive, with 9 out of 10 saying their quality of care was as good or better than before. Most patients want to continue to use virtual care and communications after the pandemic ends. A new era of virtual care has begun a

6、nd is here to stay. COVID-19 changed the healthcare landscape 4 As restrictions came into effect, patients faced difficult choices about whether and how to continue their treatments. Many healthcare providers cancelled appointments, and transportation options were shut down. Patients were afraid to