埃森哲：COVID-19对系统弹性的影响- 埃森哲（英文版）.pdf

1、Systems Resilience Managing unprecedented disruption with an eye to the future April 2020 NOWNEXTCOVID-19: What to do Now, What to do Next In response to COVID-19, the priority for your business is, first and foremost, to protect the health and safety of your people. At the same time, it is essentia

2、l for you to ensure the stability of critical business operations and underlying systems. In this unfolding crisis, systems resilience is being tested like never before. 2 Systems Resilience: Managing unprecedented disruption with an eye to the futureCopyright 2020 Accenture. All rights reserved. Sy

3、stems resilience describes a systems ability to operate during a major disruption or crisis, with minimal impact on critical business and operational processes. This means preventing outages, mitigating their impact, or recovering from them. Our definition of systems includes applications, architect

4、ure, data, cloud, infrastructure and network. 3 Systems Resilience: Managing unprecedented disruption with an eye to the futureCopyright 2020 Accenture. All rights reserved. SURGES OR DROPS INDEMAND Sudden increases (for example, because of a shift from physical to digital purchasing) or precipitous

5、 declines in volumes. BUSINESS CONTINUITY RISKS Supply chain disruptions, shifts in customer touchpoints, unavailability of critical resources and gaps in business continuity protocols. MONITORING, REPORTING & DECISION-MAKING Responding to immediate business needs in a dynamic environment to enable

6、rapid decision- making with real-time data. WORKFORCE PRODUCTIVITY Challenges with employees working remotely associated with connectivity and security. SECURITY RISKS Countering bad actors who will inevitably seek to take advantage of individuals and organizations. The immediate challenge: Operatin