埃森哲：COVID-19对商业银行业务的影响 -埃森哲（英文版）.pdf

1、NOWNEXT April 2020 COVID-19: What to do Now, What to do Next Commercial banking and COVID-19 Navigate to emerge stronger Commercial banks are at the epicenter of a global economic storm fueled by COVID-19. In it, they are up against a two-fold headwind: helping their customersespecially small and mi

2、dsized businessesstay afloat, while shoring up their own businesses and scaling capacity. We understand the challenges you face and offer our assistance wherever it may be helpfulour global perspective and resources are at your disposal as you plan and enact the necessary steps to generate continuin

3、g value for the bank and your customers. Copyright 2020 Accenture. All rights reserved.2 What To Do Now, What To Do Next. Many small businesses are being forced to take some sort of downsizing action to adjust to the changing economic conditions.1Many have even had to close their doors temporarily i

4、n compliance with government mandates. For how long is uncertain, as the health crisis expands at unprecedented speed and scale. Many businesses will quickly use up their available cash reserves. According to JP Morgan research, half of all small firms hold a cash buffer of less than one month and 2

5、5 percent of them hold a buffer of less than 13 days2. Small businesses are looking to and calling on banks for financial insights, answers, and solutions that they can use to form and execute adequate responses in the short and long term. At the same time, commercial banks must take immediate actio

6、n to protect their people and stabilize their own business operations. In line with government mandates, most banks have already shifted to remote working arrangements where possibledoing so at a time when demand for their services is at its peak. The National Australia Bank, for example, saw the sa