埃森哲：COVID-19：中国平台经验 -埃森哲（英文版）.pdf

1、NOWNEXTWhat to do Now, What to do NextCovid-19: What othercompanies can learn from the China platforms response to COVID-19 LESSONS FROM CHINESE PLATFORMS Compared with the rest of the world, China is months ahead in dealing with COVID-19. The first identified case of the disease has been traced to

2、Hubei Province, where it was recorded on 17 November 2019.1Since then, more than 1.2 million cases have been reported worldwide2, with many more expected. COVID-19 has affected communities and industries across the globe. And it continues to evolve with unprecedented speed and reach. Lives and livel

3、ihoods depend upon governments and businesses balancing health, social, financial and economic risks. And they have to do that in a rapidly changing environment with incomplete information. One thing we do know is that Chinese platform companies have played a vital role in the effort to slow the spr

4、ead of COVID-19. They supported communities while the country was in lockdown, providing valuable information, and helping connect friends, families, experts, and governments. Theyve entertained people, helped them to learn, and kept small businesses alive. Along the way, theyve faced new challenges

5、 and inevitably made mistakes. But theyve also demonstrated how digital platforms generally can move quickly, operate flexibly and serve as a powerful resource in these testing times. Where we are now 2Copyright 2020 Accenture. All rights reserved. 1 2 https:/www.weforum.org/agenda/2020/04/what-you-

6、need-to-know-about-covid-19-5-april/ What can other platform companies learn from the Chinese experience? Help ecosystem partners and workers Create community and share information Fight for trustSupport social welfare Platforms there have taken on four major roles that, together, provide a playbook